Privacy Policy

Effective Date: March 2026
Last Updated: March 2026

1. Introduction

Chef’s Charcoal (“we,” “our,” or “us”) respects your privacy and is committed to protecting any personal information you provide through our website.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us.

2. Information We Collect

We may collect the following types of information:

Personal Information (you provide):

Name
Email address
Phone number
Business name (if applicable)
Any details you submit through forms (orders, wholesale inquiries, sample requests, etc.)

Automatically Collected Information:

IP address
Browser type
Device type
Pages visited and time on site

3. How We Use Your Information

We use your information to:

Respond to inquiries and requests
Process orders or wholesale requests
Provide product information or fact sheets
Coordinate delivery or follow-up communication
Improve website performance and user experience
Communicate updates or relevant information (if requested)

4. How We Share Information

We do not sell or rent your personal information.

We may share information only when necessary to:

Fulfill orders or delivery coordination
Work with service providers (hosting, analytics, etc.)
Comply with legal obligations

5. Cookies and Tracking

Our website may use cookies or similar tracking technologies to:

Understand how users interact with the site
Improve performance and usability

You can disable cookies in your browser settings if preferred.

6. Data Security

We take reasonable measures to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You may request to:

Access the personal data we have about you
Correct or update your information
Request deletion of your data

To do so, contact us using the information below.

8. Third-Party Links

Our website may include links to third-party websites (e.g., retailers, partners, or social platforms). We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with the updated date.

10. Contact Us

If you have questions about this Privacy Policy or your data:

Chef’s Charcoal
Email: info@chefscharcoal.com
Phone: (818) 928-0101